Privacy Policy

Last updated: 20 October 2026

At Duo Studios, we believe in creating things to change things — and that includes how we treat people's personal information. We are committed to handling personal data responsibly, transparently and respectfully.

This Privacy Policy explains how Duo Studios Pte Ltd collects, uses, stores, shares and protects personal information when you visit our website, contact us, enquire about our services or otherwise interact with us.

1. Who we are

Duo Studios Pte Ltd is a creative studio incorporated in Singapore.

Company name: Duo Studios Pte Ltd
UEN: 202013531W
Website: https://duo-studios.com
Privacy enquiries: hello@duo-studios.com

Duo Studios operates across Singapore, the United Kingdom and Australia. Duo Studios Pte Ltd is the Singapore entity identified in this policy. Where another Duo Studios entity is responsible for a particular interaction, project or service, we will identify that entity where appropriate.

Applicable privacy laws

As the company incorporated in Singapore, Duo Studios Pte Ltd handles personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and its applicable regulations.

Depending on your location, the nature of our relationship and the activities involved, additional privacy laws may apply, including the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and Australia's Privacy Act 1988 and Australian Privacy Principles, where applicable.

Our B Corp commitment

Duo Studios Pte Ltd is a Certified B Corporation. Our certification reflects our commitment to responsible business practices and considering our impact on people and the planet. This certification applies to the certified Singapore entity and does not mean that every regional entity is separately certified.

2. The personal information we collect

The information we collect depends on how you interact with us. It may include:

Information you provide

• Your name, email address, telephone number and company or organisation.

• Information included in contact forms, emails, meeting requests and other correspondence.

• Business information you share when discussing a potential or existing project.

• Preferences and other information you choose to provide when communicating with us.

Information collected through our website

• Your IP address, browser type, device information and operating system.

• Pages visited, referring websites and interactions with our website.

• Approximate location derived from technical information.

• Cookie identifiers and similar information, where these technologies are used.

Business and professional information

• Information reasonably necessary to manage client, supplier, partner and professional relationships, including project communications, proposals, contracts and billing records.

We aim to collect only information that is reasonably necessary for the relevant purpose. Please do not submit sensitive personal information through our website unless we specifically request it and explain why it is needed.

3. How we collect personal information

We may collect personal information:

• Directly from you when you complete a form, email us, call us or otherwise contact us.

• During business development, meetings, events and professional interactions.

• Through our website, analytics tools, cookies and similar technologies, where enabled.

• From publicly available professional sources or referrals, where appropriate and lawful.

• From service providers or business partners where they are authorised to share the information with us.

Where required by applicable law, we will notify you of the purposes for collecting personal data and obtain consent or establish another appropriate legal basis before using your information.

4. How we use personal information

We may use personal information to:

• Respond to enquiries and provide information about our services.

• Prepare proposals, quotations and project plans.

• Deliver and manage client projects and professional relationships.

• Communicate with clients, suppliers, collaborators and business partners.

• Operate, maintain, secure and improve our website.

• Understand website performance and visitor interactions, where appropriate analytics are enabled.

• Send relevant business updates or marketing communications where permitted by law.

• Manage invoicing, accounting, administration and contractual obligations.

• Prevent fraud, address security issues and protect our legal rights.

• Meet applicable legal, regulatory and reporting requirements.

We use personal information for purposes that are appropriate to the circumstances and consistent with applicable privacy law.

5. Consent and legal basis for processing

Under Singapore's PDPA, we will handle personal data in accordance with applicable requirements concerning consent, notification of purposes and the collection, use and disclosure of personal data. Where an exception or alternative basis permitted by law applies, we may rely on that basis.

Where the UK GDPR or another applicable law requires us to identify a legal basis for processing, we may rely on:

• Consent: where you have given permission for a specific use, such as certain non-essential cookies or marketing communications.

• Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

• Legitimate interests: where processing is necessary for legitimate business purposes and your rights do not override those interests.

• Legal obligations: where we need to process information to comply with applicable law.

The applicable basis depends on the particular purpose and circumstances. Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Marketing and communications

We may contact you about our services, work, insights or relevant business updates where permitted by applicable law.

You can opt out of marketing communications at any time by using the unsubscribe link in the message, where available, or by contacting hello@duo-studios.com.

We will continue to send essential non-marketing communications where necessary to respond to an enquiry, manage a project or fulfil a contractual or legal obligation.

7. Cookies and website analytics

Our website may use cookies and similar technologies to support functionality, understand website usage and improve your experience.

Depending on our website configuration, these technologies may include:

• Essential cookies: needed for core website functions or security.

• Analytics cookies: used to understand how visitors interact with the website.

• Marketing and embedded-content technologies: used where relevant third-party content or marketing tools are enabled.

Where required by law, we will request your consent before placing non-essential cookies or activating associated tracking technologies.

You can manage cookies through the controls made available on our website and through your browser settings. Blocking certain cookies may affect website functionality.

The specific cookies, analytics services and tracking technologies in use may change as our website evolves. We will keep this section and any applicable cookie controls aligned with our actual configuration.

8. How we share personal information

We do not sell personal information as a business activity.

We may share personal information where reasonably necessary with:

• Service providers: including website hosting, cloud storage, email, communications, analytics, project management and other business software providers.

• Professional advisers: including legal, accounting, insurance and other advisers who support our business.

• Clients, collaborators and suppliers: where necessary to deliver a project or provide a service.

• Duo Studios entities: where information needs to be shared between our regional operations to manage enquiries, projects or business administration.

• Authorities and other parties: where disclosure is required by law, necessary to protect rights or safety, or connected with a legitimate business reorganisation or transaction.

We take reasonable steps to ensure that service providers handle personal information appropriately and only for authorised purposes.

9. International transfers

Duo Studios operates across Singapore, the United Kingdom and Australia, and some of our service providers may process or store information in other countries.

This means personal information may be transferred internationally where necessary for our business operations or the services we use.

Where applicable privacy laws require safeguards for international transfers, we will take appropriate steps to ensure that personal information receives the required level of protection. These may include contractual protections, approved transfer mechanisms or other safeguards recognised under the relevant law.

10. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes and meeting legal or regulatory requirements.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable legal obligations.

11. How we protect personal information

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, appropriate security settings, staff guidance and the use of reputable service providers.

No method of electronic storage or transmission is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements.

12. Your privacy rights

Your rights depend on where you are located, the law that applies and the circumstances of the processing.

Under Singapore's PDPA, you may have the right to request access to personal data we hold about you and information about how it has been used or disclosed, as well as to request correction of personal data that is inaccurate or incomplete, subject to applicable legal requirements and exceptions.

Where the UK GDPR, the Australian Privacy Act or another applicable law provides additional rights, you may also be entitled to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of information where the law provides that right.

• Withdraw consent where processing is based on consent.

• Object to certain processing or request that processing be restricted.

• Request a copy of certain information in a portable format, where applicable.

• Opt out of direct marketing.

• Lodge a complaint with the relevant privacy or data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain some information to comply with legal obligations or establish, exercise or defend legal claims.

To make a privacy request, contact hello@duo-studios.com. We may need to verify your identity before responding.

13. Privacy complaints

If you have a question, concern or complaint about how we handle personal information, please contact us at hello@duo-studios.com.

Please describe your concern and provide enough information for us to investigate. We will review your complaint and respond within a reasonable timeframe, in accordance with applicable law.

Depending on your location and circumstances, you may also be able to raise a complaint with the relevant privacy or data protection authority, including:

• Singapore: Personal Data Protection Commission (PDPC), through https://www.pdpc.gov.sg/

• United Kingdom: Information Commissioner's Office (ICO), through https://ico.org.uk/

• Australia: Office of the Australian Information Commissioner (OAIC), through https://www.oaic.gov.au/

14. Responsible technology and AI

We use digital tools and technologies to support our creative and business activities. Where we use analytics, automation or AI-enabled tools, we aim to do so responsibly and in a way that respects privacy, confidentiality and applicable law.

We do not intend to use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects on individuals.

Where our use of technology changes in a way that materially affects how personal information is handled, we will review our practices and update this policy where appropriate.

Please avoid sending confidential, sensitive or unnecessary personal information through public forms or general enquiries.

15. Third-party websites and services

Our website may contain links to third-party websites, platforms or embedded content. These services operate under their own privacy policies and practices.

We are not responsible for the privacy, security or content of third-party websites. We encourage you to review their privacy information before sharing personal information with them.

16. Children's privacy

Our website and services are intended primarily for businesses and professional audiences. We do not knowingly collect personal information directly from children through this website unless there is a legitimate reason and appropriate arrangements are in place.

If you believe a child has provided personal information to us inappropriately, please contact hello@duo-studios.com so we can assess the situation and take appropriate action.

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technologies or legal obligations.

The latest version will be published on this page with the updated date. We encourage you to review this page periodically.

18. Contact us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a concern about our handling of personal information, please contact:

Duo Studios Pte Ltd
Email: hello@duo-studios.com
Website: https://duo-studios.com

We are committed to handling your personal information with care, transparency and respect — in line with our ambition to create things that change things.